Terms & Conditions
PURCHASE CONTRACT
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
PURCHASE PRICING AND AVAILABILITY
While Promise Life strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information, Promise Life has the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Promise Life may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We aim to keep our prices stable but please be aware that costs of freight, delivery, insurance, and various expenses may be beyond our control and therefore are subject to change. Please note that delivery costs will be charged in addition. Such additional charges are clearly displayed where
applicable and included in the “Total Cost.”
ORDERS, DELIVERIES & FREIGHT
We aim to process your order within 2-5 business days of receiving your order. At checkout please note delivery information and approximate length of time until your order is due to arrive. We will send you an email when your order is processed and your card debited or if there are any changes to your order that we wish to keep you informed of, in which case we will await your
authorization before processing the order. We cannot accept responsibility of any orders for products that have become unavailable for any reason. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Cancellations for orders are only accepted prior to shipping.
REFUND POLICY
In the rare event that wrong products are received, the correct products will be re-shipped, and charges for the product value corrected, only if the received products are returned in an unopened, resalable condition. While Promise Life uses quality packaging and delivery services, we are not responsible for damage in transit that is deemed, at our discretion, to be beyond our control.
CUSTOMER SERVICE CONTACT AND COMPLAINTS
If you have a question or experience a problem with your transaction, contact us immediately and we will work with you to resolve the issue. We will make every effort to respond to all inquiries within 5 business days. If you have a complaint, we similarly encourage you to contact us – we will try to resolve disputes when they first arise. All comments, problems or complaints should be directed to us via support@PromiseLife.com.
PRIVACY
We value your privacy. Promise Life is dedicated to keeping all personal information secure. All reasonable measures will be taken to ensure physical security, computer, and network security, communications security, and personnel security is properly managed and maintained. We reserve the right to retain personal information for our data base unless specifically requested not to. We will
NOT sell or exchange your personal information. We will NOT release personal information about you to anyone else. Our Privacy Policy, as well as all notices, representations and agreements specified therein, is specifically incorporated herein by reference in full.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. The material displayed on this our website is provided without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by the law, Promise Life disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you using this site, or relying on any detail contained on the site or omitted from this site. You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" & and "AS AVAILABLE" basis. Availability of products is subject to change without further notice and we cannot be held responsible for the non-availability of ordered products. To the fullest extent permitted by applicable law, we and any content providers, suppliers and advertisers hereby specifically and expressly exclude and disclaim all warranties of any kind, including but not limited to all express or implied warranties, terms and conditions including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. In addition, to the extent permitted by applicable law, we and our Related Entities (defined to include our subsidiary, affiliated, related and parent corporations, companies and divisions, professional corporations, members, partnerships, limited partnerships, limited liability companies, partners, limited partners, officers, directors, shareholders, board members, employees, managers, employers, associates, principals, independent contractors, administrators, agents, affiliates, experts, legal representatives and attorneys, agents for collections, other agents, representatives, insurers, trusts, trustees, beneficiaries, executors, joint venturers, heirs, predecessors, successors and assigns) are not liable, and you agree not to hold us or our Related Entities responsible for, any damages or losses including but not limited to loss of money, goodwill, reputation, profits or other intangible losses or any special, indirect, punitive, or consequential damages (hereafter, “Damages or Losses”), or any other grievances, allegations, demands, liabilities, debts, losses, obligations, promises, damages, injuries, costs, compensation, commissions, interest, penalties, expenses (including without limitation, attorneys’ fees), lawsuits, actions (in law, equity or otherwise), rights and privileges, and causes of action including but not limited to breach of contract, breach of implied in fact contract, breach of the implied covenant of good faith and fair dealing, promissory estoppel, negligence, fraud, negligent misrepresentation, intentional or negligent interference with contract or economic advantage, indemnity, statutory or common law unfair competition, invasion of privacy, and all other injuries of any nature, kind and description, in law, equity or otherwise whether not now known or ascertained – hereinafter collectively referred to as “Claims” – which result directly or indirectly from:
● your use of or your inability to use our Services;
● pricing, shipping or other guidance provided by Promise Life;
● delays or disruptions in our Services;
● viruses or other malicious software obtained by accessing, or linking to, our Services;
● glitches, bugs, errors, or inaccuracies of any kind in our Services;
● damage to your hardware device from the use of any Promise Life Service;
● a suspension or other action taken with respect to your account or breach of these terms.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you if you reside in such a jurisdiction. Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the price of the item purchased. Certain portions of the website allow entities and persons who are OT employees, agents or representatives of Promise Life (“Non-Women Posters”) to post written, visual or photographic content. Promise Life expressly disclaims any responsibility or liability for content posted by Non-Promise Life Posters, and reserves the right to remove such content or pages at any time, for any reason, in its sole determination and election.
GENERAL
Promise Life’s United States office is located at 8787 19th Street, Ste #176, Alta Loma, CA 91701